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FAQ

Frequently Asked Questions

Terms & Conditions

CANCELLED BOOKINGS

A cancellation fee of 100% will apply for tours cancelled less than 24 hours prior to departure.

Charters (private tour) –

A cancellation fee of 100% will apply for private tours (charters) cancelled less than 7 days prior to departure.


ALL PRICES

are quoted in Australian dollars and include GST. All prices are valid from 1st March 2022.


NO REFUNDS

for adverse weather conditions, or no show.


TOUR TIMES, ROUTES, AND ITINERARY

are subject to weather, road and traffic conditions. We reserve the right to change or alter any tour, conditions and the tour guide’s decision is final.


WE RESERVE

the right to ask any client to leave the tour for any kind of inappropriate behaviour.


PERSONAL BELONGINGS

Whilst every care is taken, we accept no responsibility for belongings left unattended in the vehicle.


PRICES

The information and prices in this web site are valid from 1st March 2022 and supercede all previous advertisements. All prices are shown in Australian Dollars, include GST and may be subject to change.


DEPARTURE

Your bus departs on time from all attractions. Passengers who miss the bus will have to return to Sydney at their own cost.


CREDIT CARD Payments

A 2% surcharge will be charged on all payments made with credit cards. We accept Visa, Master Card and AMEX.


SMOKING

inside our coaches is prohibited by Government regulations.


TOUR COMPONENTS

We do not take responsibility for any delays, injuries or losses arising in any manner from tour components NOT operated by Oz Trails.


NEW YEAR’S EVE WEEK (29 December – 3 January)

Due to the large number of visitors to Sydney, Oz Trails reserves the right to use large deluxe coaches and central pick-up points. The itinerary will remain the same. COVID19 – Oz Trails complies with Federal and State governments regulations and reserves the right to enforce them during the tour if needed. (ie. wearing mask).